Shipping Policy
Products are shipped via Fed Ex for all domestic orders and US Postal Service for orders outside of the country. If you would rather use US Postal Service for your domestic order, that is possible, please just let us know. Shipment (of in-stock items) is typically accomplished within four business days of your order being placed (Monday thru Friday). We strive to get your equipment to you as soon as we can and as you need. The average transit time is 7-10 business days, depending upon your location. The shipping costs affiliated with a final order are calculated based upon delivery within the contiguous United States.
Return/Exchange Policy/Money Back Guarantee
Your satisfaction is important to us. If any products do not work to your satisfaction or you feel the equipment is defective, please call or email us. We are happy to replace the equipment or help you to figure out how to get the equipment work properly for you. Should you wish to return any stocked product within 30 days of purchase, simply contact us stating the name of the product, your original order number, and the reason for the return. We will contact you with specific return instructions for that particular product.
Please note that we only pay shipping charges in the event the product was defective and you notify us immediately upon receipt, otherwise customer is responsible for original shipping and handling fees as well as return shipping costs.
If you prefer, we can arrange to exchange the product, for an identical or different product. Unfortunately, we cannot refund your original shipping charges. Product must be returned in its original packaging along with any affiliated paperwork, warranties, etc. Please contact us first, to acquire all return information, this will ensure your return is handled accurately and efficiently. A 5% restocking fee is attributed to all returns but will be waived in the event of an exchange.
